Who We Are and When This Applies
OneWayVision is based in Montague Gardens, Cape Town and supplies perforated one-way vision window film for shopfronts and vehicles across South Africa. This policy applies when you submit an enquiry through our contact form, request a quote, ask for site measuring or vehicle templating, place an order, or deal with our team for printing, lamination, installation or after-sales support.
For purposes of POPIA, the responsible party is Astros Marketing (Pty) Ltd, trading as OneWayVision. We only process personal information that is needed for business communication, service delivery, compliance and record keeping.
Information we collect through enquiries and orders
We collect personal information that you choose to give us, and information needed to prepare, supply and install the correct film for your premises or vehicle. This may include:
- your name and surname
- company name and job title
- contact details submitted through the enquiry form
- delivery, site and billing information
- details about glass, vehicle type, dimensions and installation access
- artwork instructions, proofs and approval notes
- records of calls, messages and site visit notes
Where a vehicle is involved, we may also collect registration-related details for templating and fitment planning, but only where it is necessary for the work requested.
How we use your personal information
We use personal information to respond to enquiries, prepare quotes, arrange measuring, set up artwork, print film, carry out lamination, schedule installation and manage follow-up services such as old film removal or refit and refresh work. We may also use your information to confirm delivery arrangements for Cape Town, Johannesburg, Durban, Pretoria and Gqeberha supply orders.
- to provide the service you requested
- to communicate about progress, approvals and installation times
- to issue invoices, delivery notes and internal job records
- to manage quality control and dispute handling
- to meet legal, tax and audit requirements
We do not use your information for unrelated purposes without a lawful basis or your consent where required.
Sharing information with service providers
We may share limited personal information with trusted service providers who help us carry out our work, such as couriers, print support contractors, installation support teams and technology providers that assist with storage or communications. These parties may only use the information for the task we assign and must treat it as confidential.
We may also disclose information where the law requires it, including to government bodies, regulators or a court. If you ask us to liaise with a sign writer, fleet manager, landlord or building manager, we may share only the details needed to complete the request.
Storage, protection and retention
We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access and alteration. Access is limited to staff who need the information to do their work, including sales, production, installations and customer support.
- records are kept for the period needed to complete the service and meet legal obligations
- older job files may be kept for warranty checks, servicing or repeat print runs
- we may keep tax and accounting records for the required statutory period
- when information is no longer required, it is deleted or destroyed securely
No online system or storage method is fully risk-free, but we aim to keep information protected with suitable controls and careful handling.
Your rights under POPIA
You may request access to the personal information we hold about you, ask us to correct inaccurate details, object to certain processing where allowed by law, or request deletion where we are not required to keep the record. You may also withdraw consent where consent is the lawful basis for processing.
Requests are handled through the enquiry form on our contact page. We may need to verify your identity before actioning a request, especially where the information relates to an ongoing quote, installed film, or account record.
Vehicle window film, legal use and external links
On glass and vehicle windows, perforated one-way vision film is often used for printed branding while still allowing outward visibility from inside. On vehicles, the film must always keep the driver view legal and compliant with current road traffic rules. Please check the latest requirements before approving or installing any rear or side window film on a vehicle.
Our website may include links or references to services relevant to shopfronts, vehicle graphics and installation. If you follow a link to another site, that site will have its own privacy terms and we are not responsible for how it handles personal information.
If you have any questions about this policy or how we process your information, please use the enquiry form on our contact page and our team will assist.